In case your connecting flight cannot be reached due to a flight cancellation, modification or your flight is delayed, we offer you alternative flights or other means of transportation so you can reach your destination, or we can refund the unused flights. However, please note that in case of force majeure or extraordinary circumstances, we will not offer any alternatives or refund the money.
Examples of force majeure situations:
- Extreme weather conditions
- Air traffic controller strikes
- Political instability
- Earthquakes
- Terrorist attacks
- Volcanic activity
- Carrier insolvency
In order to benefit from our Connection Guarantee you shall contact us immediately once you know that your connecting flight cannot be reached due a flight cancellation, modification or delay.